Safer Gambling and AML Specialist

Prevent Gaming-Related Harm and Ensure Regulatory Compliance as a Key Player in Our Team

The Safer Gambling and AML Risk Analyst plays a pivotal role in safeguarding players and ensuring compliance with responsible gambling and anti-money laundering (AML) regulations.

This role involves monitoring and assessing player activity for signs of gambling-related harm or financial risks, utilizing a risk-based approach to take appropriate and proportionate actions.

• Live Interaction Management: Conduct live chat interactions with players exhibiting behaviors or meeting criteria that indicate potential gambling-related harm or AML concerns. Provide support, gather relevant information, and evaluate their circumstances to determine necessary actions.
• Phone Call Support: Initiate and manage phone calls with players when live chat interactions are not feasible, ensuring effective communication and addressing their concerns thoroughly and empathetically.
• Account Assessments: Analyze and assess player accounts that trigger pre-established responsible gambling or AML thresholds. Evaluate behavioral patterns, financial activity, and affordability indicators to identify risks and implement necessary interventions.
• Open Media Searches: Perform open media searches to gather additional information about players being assessed. Utilize this information to enhance understanding of the player's situation and inform decisions.
• Compliance Efforts: Ensure adherence to responsible gambling and AML policies by accurately documenting assessments and actions, maintaining thorough records, and escalating cases when necessary.
• Collaboration and Knowledge Sharing: Work closely with internal teams to share insights, develop strategies, and improve processes that promote safer gambling and regulatory compliance.
• Continuous Learning: Stay updated on the latest regulations, trends, and best practices in safer gambling and AML to effectively perform duties and contribute to team goals.

• English Proficiency: A good command of the English language, both written and verbal, is essential, as all our policies, procedures, and communications are conducted in English. Additional language proficiency will be considered a plus.
• Experience Not Required but a Plus: While prior knowledge or experience in Responsible Gambling or AML/CFT is not mandatory, it will be considered an advantage. We provide comprehensive training to ensure you have all the tools and knowledge needed to excel in this role.
• Shift Work Adaptability:
• Microsoft Office Applications: Proficiency in Microsoft Office applications, specifically Excel, Word, and Outlook, is essential for day-to-day tasks.
• Attention to Detail: Working within the compliance department requires a meticulous approach to identifying critical details in player transactions and account activities, which significantly influence decisions and outcomes.
• Adaptability and Multitasking: You must be able to transition quickly between tasks, such as assessing a player for an AML reason and immediately pivoting to handle live chats with customers.
• Team Spirit: Each shift comprises 6-8 analysts, one senior analyst, and a shift supervisor. Collaboration and a positive team dynamic are key to maintaining productivity and effectiveness.
• Integrity and Reliability: We are looking for someone who demonstrates integrity, honesty, and reliability in handling sensitive information and making decisions.

• Attractive Salary Package:
• Annual Incentive Bonus:
• Monetary Vouchers:
• Company Medical Insurance Plan:
• Exciting Company Activities:
• Casual Dress Code:
• Professional Growth Opportunities:

We believe people come first, and our family-oriented global culture drives us. We care about our employees and make sure they have access to the most relevant and helpful tools and benefits to succeed.

A great opportunity to grow professionally in a leading iGaming organization awaits you