Apple Inc. App Review Specialist

2 semanas atrás


Brasil Apple Inc. Tempo inteiro
About Apple

At Apple, we empower individuals to create their best work. With a vibrant ecosystem of millions of developers and over a billion users, the App Store is an exciting platform for innovation.

Job Description

We are seeking a Developer Support Specialist to represent Apple in the Americas region. This role involves resolving complex business issues, navigating App Store guidelines and policies, and providing exceptional customer service to guide developers through the App Review process.

Key Responsibilities:
  • Communicating with business partners to manage day-to-day operations and track issues.
  • Developing strong relationships with App Review colleagues and peers.
  • Collaborating with colleagues to provide support, listen, and be open to others when needed.
  • Empathizing with developers and summarizing complex issues in easy-to-understand terms.
Requirements:
  • Minimum 2 years of customer service experience.
  • Proficiency in English and Portuguese.
  • Able to self-manage without direct supervision and resolve conflicts effectively.
  • Able to summarize complex issues and provide detailed reporting on issues and case summaries.
  • Strong communication skills, attention to detail, and problem-solving approach.
  • Knowledge of mobile technologies, app development processes, and data analysis.
What We Offer

We offer a dynamic and supportive work environment, competitive salary range $80,000 - $110,000 per year (estimated), and opportunities for growth and development.



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