Operations Ambassador

1 dia atrás

Brasil beBeeSupport Tempo inteiro R$25.000 - R$50.000
Job Overview

Draiver is a leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. Our all-in-one application streamlines management by connecting businesses to transport services and independent contract drivers.

We are seeking a dynamic Support Specialist to ensure seamless service for our partner drivers. Their responsibilities include facilitating smooth communication, categorizing tickets, and mediating interactions between drivers and customers.

  • Provide timely and effective assistance to customers, addressing inquiries and resolving issues with a focus on customer satisfaction.
  • Manage customer interactions via various channels, maintaining a professional and helpful demeanor.
  • Document and categorize customer inquiries and issues for analysis and improvement.
  • Analyze key performance indicators using data-driven decision-making tools such as Excel/Google Sheets.
  • Facilitate communication among different stakeholders, focusing on ticket resolution and proposing long-term solutions to minimize future incidents.
  • Collaborate closely with the operations team to ensure efficient execution of standard operating procedures.
  • Adapt to changing scenarios with flexibility and creativity.
  • Contribute to the development of automated support systems with cross-functional teams to ensure scalability.
  • Identify trends in customer feedback and communicate insights to the broader team for continuous improvement.
Requirements
  • Proficiency in English and Spanish; Portuguese is an asset.
  • 1 year of customer service experience in technology companies.
  • Familiarity with key performance indicators and data-driven decision-making.
  • Proficiency in Excel or Google Sheets.
  • Higher education or actively pursuing a degree.
  • Experience with service/support management tools.
  • Excellent communication skills, demonstrating understanding and empathy towards drivers' concerns and needs.
  • Customer orientation with a priority on ensuring a positive experience for drivers.
  • Strong organizational skills, maintaining accurate records of driver interactions and issue resolutions.
  • Problem-solving ability to identify and resolve issues quickly, often under pressure.
  • Adaptability to varying demands and scenarios.
  • Collaboration skills, working effectively with other teams, including software development and customer service.

  • Global HR Ambassador

    1 dia atrás

    Brasil beBeeExecutive Tempo inteiro R$35.000 - R$55.000

    As an HR Operations Executive, you will play a pivotal role in welcoming new employees from diverse backgrounds and guiding them through a seamless onboarding experience.Key Responsibilities:Manage end-to-end hiring processes, including conducting interviews and coordinating job offers.Deliver and coordinate induction sessions to ensure new hires are...

  • Director of Brand Partnerships for ALP Nicotine Pouches

    1 semana atrás

    Brasil Palermo Advisors Tempo inteiro

    Company Overview ALP SUPPLY CO is a fast-growing, profitable consumer packaged goods (CPG) company in the nicotine pouch sector. Lean, efficient, and built on a foundation of innovation, we are now expanding through our first wave of strategic hiring since launch. This is a rare opportunity to join a high-growth organization at a pivotal stage, with strong...

  • Director of Brand Partnerships for ALP Nicotine Pouches

    3 semanas atrás

    Brasil Palermo Advisors Tempo inteiro

    Company OverviewALP SUPPLY CO is a fast-growing, profitable consumer packaged goods (CPG) company in the nicotine pouch sector. Lean, efficient, and built on a foundation of innovation, we are now expanding through our first wave of strategic hiring since launch. This is a rare opportunity to join a high-growth organization at a pivotal stage, with strong...

  • Rider Culture Strategist

    Há 4 dias

    Brasil beBeeCultural Tempo inteiro R$90.000 - R$108.000

    Job Title: Cultural AmbassadorThe Head of Rider Culture is a strategic role within the organization, responsible for fostering an inclusive and engaging rider culture that enhances team loyalty and productivity.Key Responsibilities:Develop and implement comprehensive strategies to boost rider satisfaction through collaboration with internal teams and...

  • Recruiter - (Remote - LatAm)

    Há 14 horas

    Brasil Jobgether Tempo inteiro US$60.000 - US$100.000 por ano

    JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Recruiter in LatAm. As a Recruiter, you will play a pivotal role in attracting and engaging top talent for a...

  • Recruiter - (Remote - LatAm)

    4 semanas atrás

    Brasil Jobgether Tempo inteiro

    Get AI-powered advice on this job and more exclusive features.JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top...

  • Regional Employee Experience Manager

    3 semanas atrás

    Brasil MongoDB Tempo inteiro

    Join to apply for the Regional Employee Experience Manager role at MongoDBContinue with Google Continue with GoogleJoin to apply for the Regional Employee Experience Manager role at MongoDBAbout UsMongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of...

  • Senior Network Engineer

    4 semanas atrás

    Brasil Acronis Tempo inteiro

    Join to apply for the Senior Network Engineer role at AcronisJoin to apply for the Senior Network Engineer role at AcronisDirect message the job poster from AcronisGlobal TA @ Acronis | HR & Talent Strategy | Talent Coaching | Social Media Ambassador | Organizational Development | Advocate for #WomenInTechAcronis is a world leader in cyber...