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Customer Enablement Specialist Role

The Customer Enablement Specialist will provide on-site customer services to drive user engagement and sustain product usage. This role is responsible for troubleshooting complex technical issues, escalating customer problems, and collaborating with cross-functional teams to resolve issues.

Your Impact
  • Provide high-quality customer services that meet the needs of AspenTech customers.
  • Troubleshoot and resolve complex technical issues reported by customers using AspenTech software.
  • Evaluate customer needs and develop solutions to address them.
  • Collaborate with R&D and Product Management to drive continuous product enhancements.
What You'll Need
  • Bachelor's or Master's degree in Geoscience-related disciplines such as Geology, Petrophysics, or Petroleum Engineering.
  • Minimum 8 years of experience in formation evaluation or petrophysics preferred. University experience may count.
  • Previous experience working on-site with customers is a plus.
  • Knowledge and experience in Unconventional workflows, Mineral Modeling, Facies Modeling, Image Log Analysis, Geomechanics.
  • Ability to present complex information clearly and concisely using strong written and verbal communication skills.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development

This role offers an opportunity to work with customers and drive value creation through innovative solutions. If you have a passion for geosciences and customer enablement, this could be the ideal role for you.