CX Solution Value Adoption Expert

Há 6 dias

São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

About the Role

We are seeking a highly skilled CX Solution Value Adoption Expert to join our team at SAP SE. As a key member of our Adoption Services Center, you will play a critical role in driving customer adoption and consumption of our solutions.

Key Responsibilities

  • Focus on identifying and improving under-adopted solutions, processes, and functions.
  • Ensure Adoption Plays are recommended and executed consistently and efficiently.
  • Collaborate with both CX and Regional Stakeholders to ensure alignment.
  • Identify, create, and deliver common patterns and needs to drive scale for outreach.
  • Drive continuous improvement and follow a consistent approach.
  • Talk with business stakeholders and influencers about their business goals and how they measure success to be able to identify and advise/deliver on:
  • Business outcome improvements the customer can expect.
  • Industry best-practices to map business requirements to E2E process, solution, and product.
  • Innovations and solution capabilities SAP can offer to accelerate business goals.
  • Simplifications and benefits from standard and seamless upgrades.
  • Change management and enablement needs.
  • Trusted advisor to customers, partners, and colleagues across hierarchies and cultures.

Requirements

  • University degree in computer science, comparable education, or job experience.
  • Solid professional work experience, including a proven track of record.
  • Excellent understanding of the main mechanisms behind adoption & consumption and experience in this area.
  • Customer success mindset and strong customer focus.
  • Ability to talk with business stakeholders about business goals, values, and outcomes on an equal footing.
  • Business process advisory and customer engagement experience (business capabilities and E2E processes).
  • Solid cross CX domain and solution expertise.
  • Proficiency in at least one CX Solution (more than one is preferred).
  • Ability to work with global customers across time-zones.
  • Understanding of different SAP platforms and integration technologies.
  • Ability to grow and excel in a complex environment, multiplier mindset, eager to learn.
  • Results driven and focused on creating new efficient approaches.
  • Fluent in English (in addition, Spanish, German, or Japanese is an asset).
  • Excellent communications/presentation skills (oral, written).
  • Exceptional interpersonal skills, emotional intelligence, and team player, proactive networker.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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