Clinical Adoption Lead Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeClinical Tempo inteiro US$81.400 - US$104.550
Clinical Adoption Strategist

This role facilitates platform adoption, manages customer relationships, and enables teams to achieve goals. It is a key position that requires strong communication skills, organizational abilities, and technical knowledge.

Key responsibilities include:

  • Customer Relationship Management: Serve as the main point of contact for assigned accounts; build trusted relationships with both clinical and administrative users.
  • Adoption & Enablement: Support implementation efforts, train users, and drive adoption through ongoing education and workflow integration.
  • Issue Resolution: Manage day-to-day customer inquiries and collaborate internally to address challenges quickly and effectively.
  • Account Monitoring: Track customer engagement and satisfaction metrics; identify risks and opportunities for deeper adoption.
  • Feedback Loop: Gather input from customers and work with internal teams to continuously improve the product and customer experience.
  • Success Planning: Develop tailored engagement plans to help customers meet defined success outcomes.
  • Documentation: Maintain detailed records of all interactions, risks, and action items in internal systems.

To be successful in this role, you will need:

Qualifications:
  • 5+ years in customer success, account management, or clinical enablement roles, preferably in healthcare or digital health.
  • Familiarity with hospital or clinical workflows and the ability to navigate complex stakeholder environments.
  • Exceptional communication and interpersonal skills.
  • Organized, proactive, and comfortable managing multiple priorities.
  • Familiarity with software development processes and tools.
  • Familiarity with UX/UI principles to collaborate effectively with design teams.

This is an excellent opportunity to join our team and contribute to the growth and success of our clients.

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