Healthcare Adoption Specialist

Há 8 horas

São Paulo, São Paulo, Brasil beBeeEngagement Tempo inteiro R$70.000 - R$100.000
Healthcare Adoption Specialist

Johnson and Johnson seeks a dedicated Engagement Manager to support customers post-implementation and ensure long-term success. This role is responsible for facilitating platform adoption, managing customer relationships, and enabling teams to achieve their goals.

The ideal candidate will have experience in clinical settings, strong communication skills, and a passion for delivering value to healthcare customers.

Key Responsibilities:
  • Customer Relationship Management: Serve as the main point of contact for assigned accounts; build trusted relationships with both clinical and administrative users.
  • Adoption & Enablement: Support implementation efforts, train users, and drive adoption through ongoing education and workflow integration.
  • Issue Resolution: Manage day-to-day customer inquiries and collaborate internally to address challenges quickly and effectively.
  • Account Monitoring: Track customer engagement and satisfaction metrics; identify risks and opportunities for deeper adoption.
  • Feedback Loop: Gather input from customers and work with internal teams to continuously improve the product and customer experience.
  • Success Planning: Develop tailored engagement plans to help customers meet defined success outcomes.
  • Documentation: Maintain detailed records of all interactions, risks, and action items in internal systems.
  • Value Storytelling: Assist in developing success stories and case studies that highlight customer outcomes.
Qualifications:
  • 5+ years in customer success, account management, or clinical enablement roles, preferably in healthcare or digital health.
  • Familiarity with hospital or clinical workflows and the ability to navigate complex stakeholder environments.
  • Exceptional communication and interpersonal skills.
  • Organized, proactive, and comfortable managing multiple priorities.
  • Familiarity with the product lifecycle from conception to launch as well as product management tools and methodologies (e.g. Agile, Scrum).
  • Familiarity with software development processes and tools. Has a basic knowledge of network connectivity and hardware. Basic knowledge of UX/UI principles to collaborate effectively with design teams.
  • Willingness to travel up to 15%.
  • Fast Learner.
Additional Details:
  • Seniority level: Not Applicable.
  • Employment type: Full-time.
  • Job function: Health Care Provider.
  • Industries: Hospitals and Health Care.

Referrals increase your chances of interviewing at Johnson and Johnson by 2x.

Related Roles:
  • Clinical Research Associate CRA (Level depends on experience).
  • Clinical Site Navigator (Start-up Specialist II).
  • Sr Clinical Site Navigator (Senior Start-up Specialist).

  • Cloud Transformation Specialist for Public Healthcare

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeInnovation Tempo inteiro R$800.000 - R$1.800.000

    Job Title: Cloud Innovation Specialist">Drive growth and adoption of cloud solutions in the Public Sector, specifically targeting not-for-profit Hospitals, Healthcare Cooperatives, National, and Local Health Systems.">Job Description:Are you a seasoned sales professional with a passion for technology and healthcare? Do you have a proven track record of...

  • Healthcare Device Implementation Specialist

    Há 21 horas

    São Paulo, São Paulo, Brasil beBeeMedicalProduct Tempo inteiro €50.000 - €70.000

    Job Title: Medical Product ExpertThe role involves designing and executing training programs to ensure seamless adoption of medical devices within the pharmaceutical industry.Key Responsibilities:Deliver expert product support during launches, evaluations, and clinical trials for external stakeholders as a Clinical Product Specialist.Provide clinical...

  • Clinical Adoption Lead

    Há 15 horas

    São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    Clinical Adoption Lead - Medtech Surgery Johnson & Johnson is seeking a dedicated and customer-focused Engagement Manager to support customers post-implementation and ensure long-term success. This role is responsible for facilitating platform adoption, managing customer relationships, and enabling teams to achieve their goals. Ideal candidates will have...

  • Clinical Adoption Lead

    Há 2 dias

    São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    Clinical Adoption Lead - Medtech SurgeryJohnson & Johnson is seeking a dedicated and customer-focused Engagement Manager to support customers post-implementation and ensure long-term success. This role is responsible for facilitating platform adoption, managing customer relationships, and enabling teams to achieve their goals. Ideal candidates will have...

  • Healthcare Trainer

    Há 20 horas

    São Paulo, São Paulo, Brasil beBeeClinicalNurse Tempo inteiro R$90.000 - R$110.000

    Clinical Nurse Specialist Role">Job Overview">This is a key opportunity to lead the development and implementation of training programs for our Insujet System in Brazil.">Key Responsibilities:">">Deliver expert support to external stakeholders during product launches, evaluations, and clinical trials.">Provide clinical insights and user feedback to inform...

  • Customer Enterprise Adoption Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$224.550 - US$299.400

    Role Summary"> ">Join a forward-thinking organization as a Customer Success Specialist, responsible for driving customer adoption and success. Key responsibilities include providing governance advice, usage/adoption recommendations, risk identification, and mitigation. This role involves articulating value, inspiring and selling the future of social...

  • Customer Adoption Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeEngagement Tempo inteiro US$80.000 - US$120.000

    Key Role:As a Sales Customer Success Engineer, you will play a pivotal part in driving customer adoption and success with our tooling. You will serve as the primary technical point of contact for our customers, ensuring their technical health and navigating them through the post-sales customer journey.Key Responsibilities:Enable customer adoption of...

  • Healthcare Innovations Specialist

    Há 15 horas

    São Paulo, São Paulo, Brasil beBeeMarketing Tempo inteiro R$100.800 - R$144.000

    Transforming Healthcare AccessWe are seeking a highly skilled professional to lead our market access strategy and strengthen our team. The successful candidate will be responsible for driving healthcare innovations, shaping the healthcare system, and providing access to cutting-edge assets.Key Responsibilities:Develop Market Access Strategies: Directly...

  • Healthcare Consultant Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeMedical Tempo inteiro R$100.000 - R$150.000

    Medical Professional OpportunityThe role of Medical Representative is key to delivering sales goals, understanding healthcare regulations and building strong relationships with healthcare professionals. You will work in medical visits and pharmacies to meet targets and enhance customer connections.Sales Goal Achievement: Execute defined geographical area...

  • Healthcare Impact Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeePatientOutcome Tempo inteiro R$60.000 - R$90.000

    Drive Patient Outcomes with Our Team">We strive to improve patient outcomes by providing accessible, trusted evidence-based information to healthcare providers. This involves supporting them in preparing medical and nursing students with effective tools and resources.About the Role">We provide insights that help clinicians create a more personalized and...