Exceptional Support Expert

Há 4 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$90.000 - R$120.000

Magentix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join their growing team.

This role combines solution engineering expertise with creative problem-solving to ensure customers get the most out of their experience.

Job Responsibilities:
  • Provide expert-level technical support for software, troubleshooting issues and isolating root causes
  • Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
  • Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
Requirements:
  • 5+ years of experience in Customer Support/Technical Support roles
  • Bachelor's degree in Computer Science, Information Technology, or equivalent
  • Fluent in English (spoken and written)
  • Strong problem-solving skills with deep investigative and analytical abilities
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
  • Ability to work independently and think outside the box to solve technical challenges
  • Experience in customer-facing roles with demonstrated communication excellence
Benefits:
  • Join a growing, innovative company
  • Develop your skills with a supportive team
  • Career advancement opportunities and professional growth paths
  • Make a real impact on customer success
  • Remote work flexibility

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