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Expert MongoDB Support Specialist
2 semanas atrás
We're seeking a highly skilled MongoDB expert to join our support team. As an expert in the field, you will be responsible for providing top-notch technical support to our customers.
Your primary role will be to assist customers with their MongoDB-related issues, including configuration, performance tuning, and troubleshooting. You will also be expected to collaborate with our development team to identify and resolve complex issues.
To succeed in this position, you must have excellent communication skills, both written and verbal. You should be able to explain complex technical concepts in a clear and concise manner. Additionally, you should be familiar with industry-standard tools and technologies, such as Linux, virtualization, and cloud providers.
We are looking for someone who is passionate about technology and has a strong desire to learn and grow with our company. If you're interested in joining our team and contributing your expertise to help us deliver exceptional support to our customers, we encourage you to apply.
Key Responsibilities:- Provide exceptional technical support to customers via phone, email, and chat.
- Collaborate with the development team to identify and resolve complex issues.
- Stay up-to-date with the latest MongoDB features and technologies.
- Participate in knowledge sharing sessions to improve team efficiency.
- Document customer interactions and issues in our CRM system.
- Bachelor's degree in Computer Science or related field.
- Minimum 2+ years of experience in MongoDB administration.
- Excellent communication and problem-solving skills.
- Familiarity with industry-standard tools and technologies.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Mastery of MongoDB scripting languages (e.g., Python, Java).
- Experience with MongoDB Atlas and Percona Backup for MongoDB.
- Familiarity with cloud providers (AWS, Google Cloud, Digital Ocean, Azure).
- Knowledge of Linux, virtualization, and containerization.
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- The chance to work with a talented team of experts.
We're an equal opportunities employer and welcome applications from diverse candidates. Apply today to join our team and take the first step towards a rewarding career in MongoDB support
