Virtual Customer Service Coordinator

Há 3 dias

São Paulo, São Paulo, Brasil beBeeAdministrative Tempo inteiro R$1.900 - R$25.000

As a skilled Virtual Receptionist, you will manage our front desk and perform various administrative tasks on a daily basis. This role is perfect for someone who enjoys providing exceptional customer service, multitasking, and working in a fast-paced environment.

Key Responsibilities
  • Greet and welcome guests as soon as they contact our office line.
  • Direct guests to the right resources pre and post appointment.
  • Answer, screen, and forward incoming phone calls.
  • Ensure outbound calls are completed to check the welfare of clients.
  • Maintain office security by following safety procedures and controlling access as needed.
  • Manage/order front office supplies and keep inventory of stock.
  • Update calendars and schedule meetings.
  • Keep updated records of appointment log with daily reconciliation.
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
  • Provide post-op recommendations.
  • Log calls and complete call record sheets and other record-keeping solutions.
Requirements
  • Proven work experience as a Receptionist, Front Office Representative, or similar role.
  • Proficiency in Microsoft Office Suite.
  • Excel Skills.
  • Hands-on experience with office equipment (e.g., fax machines and printers).
  • Professional attitude and appearance.
  • Solid written and verbal communication skills.
  • Ability to be resourceful and proactive when issues arise.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Customer service attitude.
  • High school degree; additional certification in Office Management is a plus.
  • Video/Photo editing skills, Canva.

Benefits: As a valued member of our team, you can expect a competitive compensation package and opportunities for growth and development.

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