Customer Experience Professional

Há 2 dias

Rio Grande do Sul, Brasil beBeeCustomer Tempo inteiro US$70.000 - US$92.500
About the Role

We are seeking a customer experience professional to fill a key position in our team. As a vital member of our support group, you will be responsible for delivering exceptional education, troubleshooting assistance, and maintaining a high level of professionalism and customer service to valued clients.

As an expert on online products and processes, you will play a pivotal role in supporting new product launches and staying ahead of industry trends to understand how they might impact our clients.

Your ability to respond promptly to all clients within assigned service levels and take ownership of resolving issues will be crucial to our continued success.

  • Provide top-notch customer service and support to photographers and agents.
  • Maintain expertise in online products and provide workarounds and report bugs.
  • Support and understand new product launches.
  • Stay up-to-date with product fixes and releases.
  • Respond to clients within assigned service levels.
  • Take ownership of resolving technical client issues.
  • Meet defined goals and activity metrics using CRM software.
  • Communicate openly with clients and teammates.
  • Adapt quickly to changes in a fast-paced environment and lead by example.

This is a remote position, offering flexibility to work from a chosen physical location.

About You

We are looking for someone who is:

  • A fluent English speaker with excellent written and verbal communication skills.
  • Experienced in customer support, with 1+ years of experience and 6 months in technical support preferred.
  • Passionate about client satisfaction and recognizing its importance to organizational success.
  • A consistent track record of identifying case trends and resolving issues.
  • Familiar with CRM systems.
  • Comfortable in a fast-paced, dynamic environment.
  • Broad knowledge of online software and relevant technologies.
  • A reliable and fast internet connection.
  • Experience using multiple channels for delivering customer support.
  • An ability to work effectively with clients of varying technical proficiency.
  • A quick learner and adaptable to industry and company changes.
  • An attention to detail for documentation required per policy.
  • Resourceful at troubleshooting technical issues.
  • A willingness to guide and educate team members and clients.
  • An initiative to self-train and stay up-to-date with new products and fixes.
What We Offer

We are reimagining real estate to make home a reality for more people. Our comprehensive product technology suite includes ShowingTime, Dotloop, Bridge Interactive, Listing Media Services, Listing Showcase, and Rich Media.

Our employees enjoy world-class benefits, including comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off.

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