Nps Prism Consultant

3 semanas atrás


São Paulo, São Paulo, Brasil Bain & Company Tempo inteiro
Customer Experience Insights Specialist - Nps Prism

Bain & Company seeks a Customer Experience Insights Specialist to join the Nps Prism team. As a key member of our team, you will be responsible for providing top-notch client service in the areas of developing customer experience insights and helping our clients use Prism data to answer their strategic questions.

Key Responsibilities:

  • Lead multiple strategic client relationships for Nps Prism and own all day-to-day aspects of client management
  • Create and engage clients on CX thought leadership driven by Prism, including creating and delivering thought leadership, customer experience insights to clients powered by Prism, and supporting clients in socializing and embedding the Prism tool to drive action-oriented CX change and improvement
  • Act as a dedicated resource to clients to discuss business challenges, activation of the PRISM subscription, and best practices
  • Advise senior client executives and Bain partners/teams in socializing insights from NPS PRISM and from customer experience results within the client's own organizations
  • Engage with clients and solicit feedback on PRISM product to better support their CX needs
  • Collaborate with Bain case teams to execute on growth strategy for Nps Prism and advocate for Prism clients within Bain

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience in customer experience, marketing, or a related field

About Bain & Company:

Bain & Company is the management consulting firm that the world's business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick.

The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 58 offices in 37 countries, and its deep expertise and client roster cross every industry and economic sector.



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