Operational Excellence Manager

Há 2 dias

São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro R$85.000 - R$118.000

We are seeking a seasoned Shift Lead Specialist to join our team. This pivotal role requires exceptional leadership skills, strategic thinking, and the ability to drive results in a fast-paced environment.

As a Shift Lead Specialist, you will be responsible for overseeing daily operations, managing resources, and ensuring seamless shift transitions. Your focus will be on delivering high levels of customer satisfaction, optimizing productivity, and maintaining compliance with safety guidelines and company policies.

Key responsibilities include:

  • Managing day-to-day operations during assigned shifts
  • Allocating resources effectively to meet demand and optimize productivity
  • Addressing operational issues promptly and escalating to relevant departments as needed
  • Supervising and directing team members to ensure clear instructions and support during the shift
  • Mentoring new and existing team members to ensure adherence to company policies and procedures
  • Monitoring team performance and providing real-time feedback to enhance productivity and service quality
  • Ensuring timely and professional resolution of customer inquiries and complaints

The ideal candidate will have:

  • Proven experience in shift management or customer support leadership
  • Expertise in shift resource allocation, workload balancing, and contingency staffing
  • Strong analytical and reporting capabilities
  • Excellent problem-solving skills and the ability to make quick, informed decisions
  • Effective communication skills, with experience in managing complaints and enhancing customer satisfaction
  • Familiarity with customer support tools and software

If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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