Industrial Tech Solutions Specialist
Há 3 dias
At Tractian Technologies Inc, we're shaping the future of industrial tech by empowering frontline maintenance workers to achieve more. Our innovative platform combines cutting-edge hardware with software solutions, disrupting legacy systems and delivering faster results for our clients.
About UsWe're a growth-stage startup driven by a team of top talent who break boundaries, question convention, and collaborate to drive real change. As part of our organization, you'll work closely with founders to shape vision, products, and experiences that will define the future of industrial tech.
Customer Team OverviewThe Customer team is crucial in driving lifetime value, retention, and expansion at Tractian Technologies Inc. We focus on expanding within existing customers, cross-selling to different products, and building stronger relationships with current accounts. Our Enterprise customers include Fortune 500 companies such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others.
Job DescriptionAs an Industrial Tech Solutions Specialist, your main obligations will include providing technical expertise and guidance to our enterprise clients. You will work closely with customers to ensure that technical aspects of our solutions are effectively aligned with their needs, contributing to account expansion, retention, and high client satisfaction.
You will be responsible for developing and maintaining close relationships with key customers, providing technical expertise during client meetings and product demonstrations, collaborating with sales and engineering teams to customize solutions for enterprise clients, monitoring and analyzing product performance within client environments, offering solutions for optimization, leading technical discussions with clients regarding product updates and future needs, facilitating product training sessions for clients and their teams, actively contributing to the identification of upsell and cross-sell opportunities, and maintaining technical documentation and support materials.
Requirements- Bachelor's degree in Engineering, Business, or a related technical field.
- Strong technical background with experience in customer-facing roles.
- Demonstrated ability to troubleshoot and resolve complex technical issues.
- Knowledge of project management principles and practices.
- Excellent communication skills, with the ability to explain technical concepts clearly.
- Familiarity with enterprise-level client engagement and support.
- Proficiency in using CRM and project management software, ideally HubSpot.
Our competitive salary is accompanied by stock options, optional fully funded English / Spanish courses, 30 days of paid annual leave, education and courses stipend, and up to R$1.000/mo for meals and remote work allowance. Additionally, we offer health plan coverage with national coverage and without coparticipation, dental insurance, Gympass and Sports Incentive: R$300/mo extra if you practice activities, and an opportunity to earn a trip anywhere in the world every 4 years. Estimated salary: R$60,000 - R$80,000 per year (based on industry standards and location).
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