Senior Financial Operations Specialist
Há 1 mês
Overview
Jeeves is a leading financial technology company that empowers global businesses with efficient and cost-effective financial solutions. As a Senior Collections Specialist, you will play a crucial role in overseeing internal and external collection operations for global markets.
Key Responsibilities
- Build and lead a team to handle collection processes, utilizing industry-leading practices and success indicators.
- Drive automation and measurement against critical collection metrics, operational goals, and key reporting.
- Oversee the collection of outstanding credit to minimize losses and delinquencies without constraining growth.
- Collaborate with cross-functional teams to create and implement collections policies and procedures that minimize credit loss.
- Manage complex credit risk and collections cases through work-outs and alternative strategies.
- Own the regional collections portfolio and manage accounts reconciliation.
- Prepare regular reports on collections efforts and present findings to senior leaders.
- Manage vendor outsourcing processes, including selection, onboarding, performance management, and due diligence reviews.
Requirements
- Bachelor's degree or minimum 5+ years of collections experience.
- 5+ years of experience collecting in the small business/commercial lending industry.
- Collection agency management experience required.
- Fluent in English and Spanish; Portuguese speaking ability a plus.
- Ability to work accurately with strong analytical skills and attention to detail.
- Strong communication skills to support clients, negotiate, listen, and comprehend client concerns.
- Experience with consumer/corporate credit cards or related industries preferred.
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