Ecommerce Fulfillment Specialist

1 semana atrás

São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro R$80.000 - R$120.000

About our e-commerce fulfillment company:

We operate in Latin America, empowering retailers to provide world-class fulfillment experiences.

Our cutting-edge tech solutions include ETA tracking, inventory safety stock, and more—ensuring seamless e-commerce operations.

We are looking for a Key Account Manager (KAM) to build and nurture strategic relationships with our key customers in Brazil.

This is a hybrid role based in São Paulo, working closely with our most important clients—driving customer success, retention, and growth by aligning their goals with our innovative fulfillment solutions.

Key Responsibilities:

  • Customer Management & Retention: Serve as the primary point of contact for assigned key accounts, developing deep relationships and ensuring ongoing satisfaction.
  • Growth & Upselling: Identify upselling opportunities by introducing additional solutions that add value to the customer.
  • Contract Management & Renewals: Lead contract renewals and negotiations, securing long-term agreements that are mutually beneficial.
  • Technology Adoption & Enablement: Promote the use of our technology tools, ensuring customers understand how to maximize their efficiency.
  • Performance Monitoring & Reporting: Track key performance metrics, providing data-driven recommendations to help customers improve operations.
  • Cross-Functional Collaboration: Work closely with operations, sales, tech, and product teams to deliver excellent service.
  • Problem-Solving & Escalation Management: Proactively resolve customer issues, managing escalations with a solution-oriented approach.

Requirements:

Experience: Minimum 5 years of experience in key account management, customer success, or a similar role in e-commerce or logistics.

Preferred: Knowledge of e-commerce platforms and fulfillment/logistics technology.

Proven track record in contract negotiation and upselling.

Skills: Customer-centric approach with strong communication skills. Data-driven decision-making and analytical skills. Excellent proficiency with technology tools, such as CRM and data analysis tools. Ability to manage multiple projects in a fast-paced environment.

What We Offer:

A dynamic work environment, competitive salary, and opportunities for professional growth and development.

Additional Perks:

São Paulo location with flexible working hours.

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