Help Desk Solutions Specialist

1 semana atrás

Florianópolis, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$57.147 - R$93.883
Technical Support Engineer Job Description

We are seeking a skilled Technical Support Engineer to join our team. This role involves investigating technical issues, diagnosing root causes in Linux and Windows servers, and developing solutions to meet customer needs.

The ideal candidate will have experience supporting complex product infrastructure and applications, troubleshooting web applications, and databases such as MS SQL, MySQL, Oracle, etc. They should also be familiar with ETL and BI tools, Linux, and communication skills with English-speaking customers.

  • Key Responsibilities:
  • Investigate technical problems and diagnose root causes in Linux and Windows servers
  • Develop, design, and propose solutions to meet technological and business needs of customers
  • Manage critical issues that impact customers' businesses
  • Work with R&D and Product teams to meet customer requirements and improve our product

Requirements:

  • Experience supporting complex product infrastructure and applications
  • Troubleshooting web applications experience
  • Databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level
  • ETL and BI tools experience or ability to write and understand complex formulas
  • Linux experience
  • Communication skills with English-speaking customers

Nice to Have:

  • Virtualization and cloud services experience (AWS, vSphere)
  • Web development background and/or programming familiarity (specifically JavaScript)
  • NoSQL databases experience (MongoDB or Hadoop)
  • RestAPI experience
  • Networking knowledge

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