Drive Business Outcomes as a Senior Customer Success Professional

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeSuccess Tempo inteiro US$150.000 - US$170.000

Transform Your Career with a Senior Technical Customer Success Manager Role

">Job Description

This role presents an exciting opportunity to serve as a champion for our customers, working closely with a portfolio of commercial clients to help them leverage APIs and microservices to drive business initiatives.

Main Responsibilities
  • Coach customers throughout their lifecycle while collaborating with the CX teams to ensure customer outcomes
  • Define what 'good' looks like in terms of adoption plans, post-sales engagement, and recommended solutions
  • Work with Sales and Product teams to ensure customers get the most out of the solution
  • Innovate tooling and processes to make you and your team more efficient
  • Engage with cutting-edge customer projects and learn our products and technologies
  • Collaborate with peers, business partners, and groups to represent yourself, your team, and Kong
Key Qualifications
  • A builder's mentality, seeking solutions to complex problems that benefit customers and Kong
  • Manage a portfolio of commercial customers and identify patterns through automated approaches
  • Passion and determination about technology and customers
  • Strong organizational skills to drive effective customer outcomes
  • A good understanding of complex technology environments
  • Excellent self-awareness and communication skills (Portuguese and English required, Spanish preferred)
  • Prior experience in similar roles within SaaS, Open Source, and/or Infrastructure software companies
  • Familiarity with Cloud Native and its technologies (Containerization, Kubernetes, Microservices), APIM, DevOps, CI/CD, and Cloud Computing IaaS

This is a unique chance to contribute to modernizing enterprise software and gain insight into how businesses operate in the digital age.

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