Transform Client Outcomes as a Senior Customer Success Professional

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$60.000 - US$90.000
Drive Business Growth as a Senior Customer Success Manager

We are on the hunt for a seasoned professional to lead our customer success initiatives, transforming how businesses operate.

About the Role
  • BUILD STRONG RELATIONSHIPS with clients to understand their needs and ensure their success with our product suite.
  • SERVE AS THE MAIN POINT OF CONTACT and liaison between clients and our team.
  • EMPOWER CUSTOMERS to connect their goals and challenges with our solution.
  • TAKE OWNERSHIP of new accounts and manage their onboarding process.
  • LEVERAGE BEHAVIORAL DATA to segment your book of business and develop communication strategies driving impact at scale.
  • LEAD ONLINE WEBINARS, CONSULTATIONS, and one-on-one demos to educate customers on our features.
  • STAY IN TOUCH with clients to ensure they're realizing the full potential of our product.
  • BUILD, OWN, and execute client success and engagement plans.
  • Navigate client organizations to uncover additional product applications & opportunities for partnership.
  • SPARK INTERNAL CROSS-FUNCTIONAL IMPROVEMENT PROJECTS.
  • Represent the voice of the customer and influence our product development roadmap.
  • Partner with consulting and product teams on upsell, cross-sell, and expansion opportunities.

Requirements:

  • 4+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes.
  • Superb written and verbal communication skills in English.
  • Positive attitude, empathy, and high energy.
  • Ability to take initiative and adapt in a fast-paced environment.
  • Prior experience in strategy consulting - advantage.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.
  • BA or BS degree.

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