Customer Success Strategist

Há 11 horas

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$100.000 - US$140.000
About the Role

We are seeking a seasoned professional to drive enterprise adoption and measurable customer business value realization for Amazon Connect services. This key role will involve developing and executing comprehensive customer success strategies, designing and implementing frameworks, programs, and playbooks that enable AWS customers to maximize outcomes through optimal adoption of AWS Amazon Connect.

This position combines strategic thinking, operational excellence, and Amazon Connect-focused technical expertise to create repeatable, scalable mechanisms and assets that transform how AWS delivers customer success. The successful candidate will maintain deep knowledge of AWS Amazon Connect services and related domains to build strong relationships with customer stakeholders and internal teams.

Key responsibilities will include:

  • Developing and executing customized success plans aligned with customers' enterprise adoption strategies and business goals for Amazon Connect.
  • Engaging with customer employee personas to understand their unique needs and challenges; designing and delivering tailored technical workshops and enablement programs to accelerate Amazon Connect adoption.
  • Orchestrating executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs focused on maximizing customer outcomes.

Requirements

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
  • 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
  • Bachelor's degree in science, technology, engineering, math, business or equivalent.
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Benefits

  • A diverse and inclusive culture that empowers employees to deliver exceptional results.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.

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