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Customer Success Strategist
2 semanas atrás
Transform your career as a Customer Success Strategist.
About the RoleYou will drive success across the customer lifecycle by developing and executing comprehensive account strategies to promote long-term adoption and retention. This role requires a strong understanding of SaaS solutions, cross-functional collaboration, and the ability to lead both one-to-one and one-to-many customer engagements.
- Develop account strategies to promote long-term adoption and retention.
- Manage customer portfolios through high-touch and scale strategies.
- Conduct strategic touchpoints including monthly check-ins, QBRs, platform health checks, and de-risking motions.
- Proactively identify customer risks before they surface; mobilize internal teams to address issues swiftly and effectively.
- Drive adoption of key platform features that enhance customer outcomes and improve retention.
- Ensure customers achieve success with our use cases, validated through business metrics and data insights.
- Understand each customer's business, market conditions, technology stack, and key stakeholders to identify expansion opportunities and potential for vendor consolidation.
- Forecast and track customer sentiment, product utilization, and key health indicators.
- Partner with Pre-Sales and Adoption Engineering teams to drive collaboration, expansion, and successful renewals.
- Serve as the voice of the customer, collecting product feedback and prioritizing requirements based on risk, urgency, and revenue impact.
- Set expectations with customers while coordinating internal resources to deliver high-impact items.
- Help manage escalations and ensure timely resolution of critical customer issues.
This role is ideal for someone with at least 3 years of experience in Customer Success, Account Management, or Renewals in a SaaS environment. You should have excellent communication, listening, negotiation, and presentation skills. Fluency in spoken and written English is required.
Requirements- At least 3 years of experience in Customer Success, Account Management, or Renewals in a SaaS environment.
- Strong understanding of the SaaS customer lifecycle.
- Excellent communication and negotiation skills.
- Fluent in spoken and written English.
- Proficient in CRM tools like Salesforce.
We value diverse perspectives and skills. We believe everyone has something to offer and that diverse teams are better equipped to solve problems and innovate. We encourage you to apply even if you don't meet every qualification.
