Senior Business Outcome Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$90.000 - US$120.000
Customer Success Manager Role

Empowering Customers to Achieve More

Mission Statement:

We aim to empower every individual and organization on the planet to achieve their goals. Our culture emphasizes embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to perform at their best each day.

We create life-changing innovations that impact billions of lives worldwide. As a Customer Success Manager, you will play a vital role in delivering exceptional customer experiences that align with our mission.

About the Position:

The Customer Experience and Success (CEnS) organization is responsible for designing and implementing the Microsoft end-to-end customer experience. We seek a skilled Customer Success Manager to join our team in Sao Paulo, BR.

Your primary responsibility will be to understand customers' business priorities, collect external information on customer business needs and strategy, and develop a deep understanding of their business lines, processes, outcomes, competition, key personas, digital transformation priorities, and industry trends. You will meet with customer stakeholders and business decision-makers to create and update stakeholder maps and ensure customer insights are communicated to internal teams.

You will also drive business value realization by using a data-driven approach to optimize Microsoft solutions against adoption and business Key Performance Indicators (KPIs), success measures, and customer expectations. This includes adapting customer success plans for anticipated trade-offs to stay aligned with strategic vision, optimizing value realization, and galvanizing technical and sales experts to develop customer-specific roadmaps to drive further business value realization.

Furthermore, you will engage with business and technical decision-makers to provide feedback or insights to help customers define and realize their digital and business transformational targets. You will leverage customer success engagement frameworks to guide customer success strategy, create a customer journey map, and produce a customer success plan. You will also provide feedback to Microsoft on customer development needs.

In addition, you will partner with relevant partners to support business outcomes, leverage strategic offerings to run plays with partners based on a joint understanding of the customer, and execute consumption motions with partners. You will lead and contribute to internal teams across functions to inform programmatic improvements to internal account strategy and identify and integrate key stakeholders in other solution areas to increase relevance, support execution, and drive customer business value.

Finally, you will manage operational excellence and customer health by ensuring consumption process compliance and managing pipeline, engagements, and blockers by leveraging key tools, programs, and insights.

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