Senior Business Intelligence Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeAnalytical Tempo inteiro US$120.000 - US$150.000
About This Role

As a Senior Customer Success Operations Analyst, you will play a crucial part in driving business growth and customer satisfaction.

Key Responsibilities
  • Analyze key business drivers, trends, and operating metrics to determine key insights.
  • Partner with Finance and other strategy & ops functions on annual financial planning, including setting CS performance targets.
  • Track performance vs plan throughout the year, highlighting key variances and recommending corrective actions.
  • Design, build, and maintain forecasting models for predicting churn and retention ACV, leveraging customer data, historical trends, and leading indicators.
  • Support dashboard and executive report creation to monitor CS metrics, adoption, retention, engagement, and program outcomes.
  • Conduct deep-dive analyses into customer behaviors, churn risks, and growth drivers, supporting data-driven decision-making.
Requirements
  • 2+ years of analytical experience in management consulting, investment banking, or strategy and operations roles.
  • Bachelor's degree or equivalent work experience.
  • Technical expertise in SQL/Snowflake, Tableau, and Salesforce.
  • Experience working closely with senior leaders.
  • Strong understanding of SaaS business models and go-to-market principles.
  • Effective, clear, and concise verbal and written communication skills.
  • Comfortable and flexible working in a fast-paced environment.
  • Results-driven, self-motivated, and able to work independently.
What We Offer
  • A dynamic and collaborative work environment.
  • Ongoing opportunities for professional development and growth.
  • A competitive salary and benefits package.

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