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The role of a Quality Assurance Specialist involves ensuring that products meet the highest standards of quality and safety. Key responsibilities include timely processing and investigation of complaints related to product quality issues, reviewing and processing updated information for complaint change logs from the call center and medical safety, and collaborating with cross-functional teams.
- Analyze data to identify trends and patterns in complaint records.
- Review and process updated information to assess impact on triage and investigation process.
- Collaborate with global consumer care, medical safety internal affiliates, and external site representatives to address and resolve complaints efficiently.
- Monitor complaint records to ensure standard process is being followed and complaints are closed as required.
- Prepare reports to support internal and external audits.
- Bachelor's Degree in Science/Engineering or a related discipline
- Minimum 3 years of experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional, or related industry experience
- Detail-oriented with the ability to document and track corrective actions and complaint investigations
- Language Requirement: Local and English (effectively writing & speaking)
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