Customer Experience Associate
1 dia atrás
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will provide exceptional customer experiences and help users find and enroll in health insurance.
About the RoleThis is a full-time opportunity that requires delivering high-quality customer service, managing customer accounts, and providing technical support via phone, email, and online chat. You will also be responsible for application data entry, interpreting and following defined procedures, and adhering to regulated guidelines for communications.
Key Responsibilities- Inbound and outbound calls to resolve customer inquiries and issues
- Manage customer accounts and provide technical support
- Application data entry and online chat inquiries as assigned
- Creative problem-solving skills and adaptability to changing projects and updates
- Time and task management, multitasking, and task prioritization
- Moderate to advanced computer skills and comfort learning new technology
- High level of professionalism, excellent verbal and written communication skills, and comfort working from home
- Self-motivated and success-driven individual with strong customer service skills
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