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Senior Immigration Manager

2 meses atrás

Barueri, São Paulo, Brasil Sirva Bgrs Llc Tempo inteiro
Job Description

Job Summary:

Sirva Bgrs Llc is seeking a highly skilled and experienced Senior Immigration Manager to lead our immigration department. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to our clients, while also developing and implementing process improvements to maximize efficiency and profitability.

Key Responsibilities:

  • Lead and motivate a team of 15 immigration professionals, providing guidance and support to ensure the successful delivery of services.
  • Effectively delegate tasks and responsibilities, evaluating team performance and providing constructive feedback to drive improvement.
  • Develop and implement training programs for the team, ensuring compliance with immigration norms and regulations.
  • Provide high-quality service to corporate and transferred clients, ensuring that services are in accordance with the service level agreements (SLAs) established with clients.
  • Monitor client satisfaction, analyzing performance reports and ensuring a minimum average of 4.34 in the performance rating.
  • Meet client needs efficiently and effectively, building and maintaining strong relationships with clients.
  • Resolve client problems and complaints professionally and efficiently, ensuring that clients are satisfied with the services provided.
  • Oversee the process of applying for work visas and other immigration documents, ensuring that processes are carried out efficiently and accurately.
  • Keep up to date with changes in immigration regulations and related laws, both in Brazil and in other countries, to properly guide the team and clients.
  • Develop and maintain relationships with national and international partners to ensure the excellence of Sirva's services.
  • Identify and implement opportunities for process improvements, monitoring the completion of ongoing cases through status reports, deadlines, and pending values extracted from the internal service management system.
  • Represent Sirva at conferences and events related to immigration, giving talks and presentations on immigration, and issuing periodic newsletters about new immigration laws in Brazil and other countries for our clients.

Requirements:

  • 5+ years of experience in immigration, with deep and solid knowledge of inbound and outbound processes.
  • Experience in managing teams and partners.
  • Customer Focus: Monitor KPIs related to satisfaction and ensure compliance with services SLAs.
  • Leadership: Ability to lead and motivate a team, delegate tasks and responsibilities effectively, evaluate team performance, and provide constructive feedback.
  • Communication: Ability to communicate clearly, concisely, and effectively, both orally and in writing.
  • Organization: Ability to organize and prioritize tasks, manage deadlines, and stay up-to-date on immigration laws and regulations, both in Brazil and in other countries.
  • Problem Solving: Ability to identify and solve problems creatively and efficiently.
  • Negotiation: Ability to negotiate with clients, partners, and suppliers effectively.
  • Technology: Ability to use technology tools to streamline immigration processes.
  • Law degree, with a definitive OAB license.