Delivery Excellence Specialist

Há 15 horas

São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$95.160 - R$143.290

Logistics Operations Manager Role Overview

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The successful candidate will be responsible for managing logistics operations, ensuring timely and efficient delivery of goods to customers. This includes developing strategies to improve rider performance, reducing cancellations and rejections, and enhancing the overall delivery experience.

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Key responsibilities include:

  • Improving Rider Performance: Develop and implement strategies to enhance rider productivity, reduce errors, and improve overall delivery quality.
  • Incentivizing Quality Service: Create a scoring system to incentivize riders to provide high-quality service, focusing on aspects such as timeliness, accuracy, and customer satisfaction.
  • Differentiated Assessment and Control: Design and implement differentiated evaluation plans for riders based on various capacity types and business models, ensuring that service standards are met.
  • Continuous Improvement and Violation Control: Continuously monitor and analyze rider performance data to identify areas for improvement, implement corrective actions, and reduce violations.
  • Data-Driven Problem Solving: Utilize data analytics tools to identify and resolve potential issues affecting logistics operations, ensuring timely and efficient delivery of goods.
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Required Skills and Qualifications

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To succeed in this role, candidates should possess:

  • At least 5 years of experience in logistics or operations management.
  • Strong problem-solving skills, with the ability to analyze complex logistical issues and develop effective solutions.
  • Proficiency in data analytics and data-driven decision making.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Advanced English language proficiency, with the ability to communicate effectively with stakeholders at all levels.
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Benefits and Opportunities

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This role offers:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
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Seniority Level and Employment Type

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This is a mid-senior level position, requiring a minimum of 5 years of relevant experience.

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Employment type: Full-time

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