Debt Collector Professional

Há 4 dias


São Paulo, São Paulo, Brasil Shopee Tempo inteiro

Shopee is a leading e-commerce platform in Brazil, and our Operations team plays a crucial role in ensuring seamless customer experiences. As a key member of this team, you will be responsible for handling debt collection, analyzing operational KPIs, and contributing to the development of new features.

About the Role

We are seeking an experienced Debt Collector Professional to join our team in São Paulo, Brazil. In this role, you will:

  • Contact Shopee customers regarding overdue payments
  • Analyze the reasons behind non-payment to provide relevant solutions
  • Negotiate payment terms with customers
  • Accurately record information for data generation
  • Meet defined team objectives and KPIs
  • Participate in testing and implementation of new features
  • Handle escalated user cases
  • Contribute to the creation of training materials

Requirements

To succeed in this role, you should have:

  • A complete higher education degree or currently pursuing one (a differential)
  • An intermediate level of proficiency in Microsoft Office


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