Technical Solutions Consultant

Há 1 mês


São Paulo, São Paulo, Brasil Talkdesk 2 Tempo inteiro

At Talkdesk 2, we're redefining the customer experience by empowering a new kind of customer hero through our innovative software solution. We're looking for a skilled Technical Solutions Consultant to join our team and focus on the technical success of our most valuable customers.

Key Responsibilities:

  • Partner with internal teams to deliver feature requests, bug fixes, and support requests to our largest, most strategic customers.
  • Understand customer use cases, summarize customer complaints, and communicate best practices to ensure timely delivery of solutions.
  • Leverage strong technical acumen to identify opportunities and formulate dynamic technical solutions to unexpected situations.
  • Manage open issues/projects and technical communication with Customers.
  • Use in-depth knowledge of the solution to offer training to assigned customer teams.
  • Conduct engaging demos of feature enhancements for new and existing customers.

Requirements:

  • 3+ years of experience in technical consulting, professional services, or technical troubleshooting in a SaaS environment.
  • Engaging personality and ability to communicate technical concepts to people of all backgrounds and skill levels.
  • Passion for helping people solve problems and proven ability to understand changing technologies.
  • Excellent verbal and written communication skills in English and meticulous attention to detail.
  • Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients.
  • Ability to work cross-functionally in a fast-paced environment.
  • Travel requirement: up to 20%.
  • Experience working with APIs preferred.
  • Salesforce and other CRM experience preferred.
  • CCaaS or contact center experience preferred.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)



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