Technical Solutions Consultant
Há 1 mês
At Talkdesk 2, we're redefining the customer experience by empowering a new kind of customer hero through our innovative software solution. We're looking for a skilled Technical Solutions Consultant to join our team and focus on the technical success of our most valuable customers.
Key Responsibilities:
- Partner with internal teams to deliver feature requests, bug fixes, and support requests to our largest, most strategic customers.
- Understand customer use cases, summarize customer complaints, and communicate best practices to ensure timely delivery of solutions.
- Leverage strong technical acumen to identify opportunities and formulate dynamic technical solutions to unexpected situations.
- Manage open issues/projects and technical communication with Customers.
- Use in-depth knowledge of the solution to offer training to assigned customer teams.
- Conduct engaging demos of feature enhancements for new and existing customers.
Requirements:
- 3+ years of experience in technical consulting, professional services, or technical troubleshooting in a SaaS environment.
- Engaging personality and ability to communicate technical concepts to people of all backgrounds and skill levels.
- Passion for helping people solve problems and proven ability to understand changing technologies.
- Excellent verbal and written communication skills in English and meticulous attention to detail.
- Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients.
- Ability to work cross-functionally in a fast-paced environment.
- Travel requirement: up to 20%.
- Experience working with APIs preferred.
- Salesforce and other CRM experience preferred.
- CCaaS or contact center experience preferred.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
-
Technical Solutions Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil ACCS - ARES Customer Care Solutions GmbH Tempo inteiroWhat You'll Do:We are looking for a skilled Technical Solutions Consultant to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Technical Solutions Consultant, you will work closely with our Sales Team to support technical meetings with potential clients, guiding them through the process of integrating Instaleap with the retailer's...
-
Technical Solutions Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiroJob Title: Technical Solutions ConsultantAbout the Role:We are seeking a Technical Solutions Consultant to join our Managed Services team. As a Technical Solutions Consultant, you will work closely with our customers to understand their technical needs and provide expert guidance on implementing solutions that meet their business requirements.Key...
-
Technical Solutions Consultant
Há 1 mês
São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiroTechnical Solutions ConsultantThis role focuses on our Managed Services team, supporting customers with subscription services on an ongoing basis. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering hands-on support to make their vision a reality.Responsibilities:Seek to understand customer...
-
Senior Technical Solutions Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Lenovo Tempo inteiroWe are Lenovo, a global technology powerhouse, and we're looking for a talented individual to join our team as a Senior Technical Solutions Consultant.As a Senior Technical Solutions Consultant, you will be responsible for selling complex technical solutions to our customers, comprising hardware, software, and services. You will evaluate market trends and...
-
Senior Technical Solutions Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil ACCS - ARES Customer Care Solutions GmbH Tempo inteiroAs a key member of our team at ACCS - ARES Customer Care Solutions GmbH, you will play a crucial role in supporting our Sales Team during technical meetings with potential clients. Your expertise will be instrumental in guiding clients through the process of integrating Instaleap with their legacy systems and external parties, creating a comprehensive...
-
Technical Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Cardinal Health Tempo inteiroAbout the Role: We are seeking a skilled Technical Consultant to join our team at Cardinal Health. As a Technical Consultant, you will play a crucial role in delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day.Key Responsibilities:Develop and maintain deep partnerships with healthcare facilities to...
-
Technical Solutions Consultant, Security and Privacy Expert
4 semanas atrás
São Paulo, São Paulo, Brasil Google Tempo inteiro**Job Summary**:We are seeking a highly skilled Technical Solutions Consultant to join our team at Google. As a Technical Solutions Consultant, you will be responsible for leading cross-functional teams in Engineering, Sales, and Product Management to leverage emerging technologies for our external clients and partners.**Key Responsibilities**:Lead...
-
Senior Technical Solutions Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil ACCS - ARES Customer Care Solutions GmbH Tempo inteiroKey Responsibilities:Collaborate with the Sales Team to provide technical expertise during client meetings, ensuring a deep understanding of potential clients' needs.Lead client sessions to analyze current architecture and technical landscapes, identifying integration opportunities with Instaleap and external parties.Develop strong relationships with...
-
Cloud Solutions Consultant
Há 10 horas
São Paulo, São Paulo, Brasil 317 Elite Sales Team Tempo inteiroWe are seeking an experienced Cloud Solutions Consultant to join our 317 Elite Sales Team. In this role, you will be responsible for conducting technical communications with customers, working closely with the sales team to provide pre-sales assistance, and collecting market or client-related information. Your primary objective will be to deliver product...
-
Netsuite Senior Technical Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Oracle Tempo inteiroAs a Senior Technical Consultant for Oracle Netsuite, you will be responsible for the technical implementation and deployment of customizations on our ERP solutions. This role is ideal for remote workers with a regional scope, focusing on customers mainly in Latin America.Key responsibilities include:Developing and implementing customizations using...
-
Senior Technical Consultant
Há 1 mês
São Paulo, São Paulo, Brasil Vistex Inc. Tempo inteiroWe are seeking a technically skilled Senior Technical Consultant to design, configure and support Vistex software solutions in a fast-paced work environment. Knowledge of ERP order to cash business processes is beneficial, with SAP being a preferred system. Vistex will provide comprehensive training for the successful candidate.Key...
-
Senior Technical Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Vistex Inc. Tempo inteiroWe are seeking a technically skilled Senior Technical Consultant to design, configure and support Vistex software solutions in a fast-paced work environment. Knowledge of ERP order to cash business processes is beneficial, with SAP being a preferred skill. Vistex will provide comprehensive training for the successful candidate.Key Responsibilities:Understand...
-
Cybersecurity Solutions Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Palo Alto Networks Tempo inteiroAbout the RoleWe are seeking a highly skilled Cybersecurity Solutions Consultant to join our team at Palo Alto Networks. As a key member of our Domain Consultant team, you will play a critical role in defining technical solutions that secure our customers' key business imperatives.Your ResponsibilitiesCollaborate with account teams to recommend and develop...
-
Technical Solutions Consultant
2 semanas atrás
São Paulo, São Paulo, Brasil Talkdesk 2 Tempo inteiroAbout This RoleTalkdesk 2 is a cloud-based customer experience company that empowers businesses to deliver exceptional customer interactions.We are seeking a skilled Technical Account Manager to join our team, responsible for the technical success of our most valuable customers.Main ResponsibilitiesPartner with internal teams to deliver feature requests, bug...
-
Senior Technical Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Oracle Tempo inteiroJob SummaryWe are seeking a skilled Senior Technical Consultant to join our team at Oracle. As a key member of our consulting team, you will be responsible for delivering high-quality solutions to our customers.Key ResponsibilitiesImplement Oracle products and technology to meet customer specificationsProvide quality work products to a project team or...
-
Senior Technical Consultant
2 semanas atrás
São Paulo, São Paulo, Brasil Degreed Tempo inteiroEmpowering Global Expertise with DegreedAt Degreed, we're revolutionizing the way organizations upskill their employees.As a Technical Consultant on our Professional Services team, you'll play a pivotal role in implementing impactful technical solutions through the Degreed platform.This is a unique opportunity to shape how organizations in the LATAM region...
-
Security Solutions Consultant
2 semanas atrás
São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiroCatho Online Ltda. - BR - LeadWe are seeking an experienced Solution Consultant to join our team. In this role, you will collaborate closely with sales teams to provide technical expertise during the pre-sales process, demonstrating how OpenText application security solutions meet and exceed customer requirements.As a Lead Solutions Consultant - Application...
-
Technical Consultant for Vistex Solutions
4 semanas atrás
São Paulo, São Paulo, Brasil Vistex Tempo inteiroWe are seeking a technically skilled professional to join our team as a Vistex Solutions Designer and Configurator. The ideal candidate will have a strong understanding of ERP order to cash business processes and be able to design, configure, and support Vistex software solutions in a fast-paced work environment.Responsibilities:Design and configure...
-
Technical Solutions Architect
Há 1 mês
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroJob DescriptionZendesk is seeking a highly skilled Technical Architect to join our Managed Services team. As a Technical Architect, you will play a key role in helping our customers adopt, expand, and optimize their use of Zendesk products.Responsibilities:Collaborate with customer SMEs to design and implement technical solutions for integrating Zendesk into...
-
Cybersecurity Solutions Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Palo Alto Networks Tempo inteiroAbout the RolePalo Alto Networks is seeking a highly skilled Cybersecurity Solutions Consultant to join our team. As a key member of our Solutions Consulting community, you will work closely with customers to understand their network security needs and provide expert guidance on implementing effective security solutions.Key ResponsibilitiesCollaborate with...