Tech Support Specialist

Há 5 dias

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$60.000 - US$85.000
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**Customer Support Expert**

Job Description

We're seeking a skilled and customer-focused individual to join our support team in LATAM. As the first line of support for customers, you'll be responsible for resolving remote and service issues.

As a key member of our support team, you'll work closely with our research and development function to escalate complex issues and provide exceptional support to our customers.

You will be the interface between customers and customer support, performing Customer Satisfaction survey follow-ups and ensuring that all interactions are positive and efficient.

Required Skills and Qualifications
  • Fluent spoken and written English and Portuguese, Spanish fluency considered a plus;
  • Demonstrable knowledge of information and communications technology (ICT), and customer communication management, and experience working in a 1st level technical support role in an international software company;
  • Excellent problem-solving techniques combined with strong interpersonal skills to deliver top-notch customer care.
Benefits

At Quadient, we prioritize employee engagement, motivation, and career development. Our benefits include:

  • A competitive salary;
  • The opportunity to gain experience in an international company leading the field of customer communication management systems;
  • A collaborative and supportive team environment with opportunities for growth and professional development;
  • A comprehensive benefits package including Health and Life Insurance, Medical Cover, and Pension.
Our Hiring Process

Our hiring process is designed to ensure that we find the best candidate for this exciting opportunity.

About Us

At Quadient, we exist to simplify the connection between organizations and their customers. We empower companies to manage over 788 million connections with their customers every day. Our award-winning solutions and commitment to excellence have made us the driving force behind the world's most meaningful customer experiences.

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