
Strategic Cybersecurity Payments Success Professional
Há 2 dias
We aim to drive more consistency and alignment across Customer Success in Services by establishing new Regional Customer Success teams.
- The Regional Customer Success Manager for threat intelligence products will be responsible for identifying and addressing customer issues related to cybersecurity and threat intelligence products, developing and delivering customized solutions to meet customer needs, collaborating with cross-functional teams to enhance customer satisfaction and retention, and fostering long-term relationships that contribute to the overall growth and safety of the Mastercard ecosystem.
This team is accountable for identifying and solving customer issues that prevent them from realizing value from products in the fraud and card operations areas. They address customer needs, develop tailored strategies, and build customer advocacy through a combination of analysis, expertise, and innovation.
Key outcomes include:
- Qualified leads for value expansion.
- Feedback for product and process improvements.
Our purpose at Mastercard is to empower people and economies through digital payments. We support the development and delivery of cybersecurity and threat intelligence products, working closely with customers to understand their pain points and develop solutions to enhance their experience.
Key ResponsibilitiesThe successful candidate will have the following responsibilities:
- Foster collaboration between cross-functional partners to address customer needs and develop tailored strategies.
- Develop and deliver customized solutions to meet customer requirements.
- Work closely with customers to understand their pain points and develop solutions to enhance their experience.
The role offers a unique opportunity to make a meaningful impact on customer success and drive business growth.
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São Paulo, São Paulo, Brasil MasterCard Tempo inteiroOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships,...
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São Paulo, São Paulo, Brasil MasterCard Tempo inteiroOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships,...
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