Director of Regional Technical Operations
2 semanas atrás
Your Career
This Director position is a key member of the leadership team, responsible for leading regional technical operations. This role focuses on driving exceptional customer outcomes and fostering operational excellence.
- Foster rapid and reliable deployments and customer value realization tailored to regional needs.
- Collaborate closely with sales leadership to align technical strategies with regional goals, customer requirements, and market dynamics.
- Drive initiatives to optimize workflows, reduce bottlenecks, and ensure operational efficiency specifically within the region, including improving deployment times and resource utilization.
- Maintain strong relationships with customers and executive-level leadership to gain insights and feedback on improving the post-sales experience and ensuring customer satisfaction.
- Build a strong cross-functional interlock and operating cadence with Sales, Center of Excellence, Product Management, and Technology teams to improve product delivery methodologies and drive continuous improvement in the region.
- Measure, monitor, and report overall customer outcomes and satisfaction, and drive programs to assure continuous improvement within the organization and across the customer base in the region.
About Us: We are a dynamic organization dedicated to delivering exceptional technical services to our customers.
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