Housekeeping Supervisor

4 semanas atrás


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Hamilton Princess & Beach Club. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service in our luxurious rooms and public areas.

Key Responsibilities
  • Supervise and coach housekeeping team members to deliver exceptional guest service and maintain Fairmont standards.
  • Audit work of room attendants and house persons to ensure consistency with Fairmont standards.
  • Ensure cleanliness of guest corridors, rooms, and other areas of the hotel.
  • Proactively identify potential operational concerns and determine solutions to maintain high service levels.
  • Demonstrate Fairmont core values in all interactions.
  • Manage room attendants' performance, including annual performance reviews.
  • Assist in preparing preventive housekeeping maintenance reports and analyses.
  • Promptly respond to guest complaints and ensure follow-up activities occur.
Requirements
  • High school diploma required; hospitality degree is an asset.
  • At least 2 years housekeeping experience in a luxury hotel environment required.
  • At least 1 year supervisory experience preferred; basic training skills required.
  • Excellent communication and organizational skills.
  • Ability to work well under pressure.
  • Experience with Property Manager and Microsoft Office suite of programs is an asset.
Physical Aspects of the Position
  • The job is active and requires bending, lifting, and moving furniture regularly.
  • Proper protective equipment and training will be provided for working with cleaning chemicals.

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