Customer Support Specialist

1 semana atrás

Belém, Pará, Brasil beBeeCustomerSupport Tempo inteiro US$30.000 - US$60.000

Key responsibilities of a customer service professional include providing exceptional support to clients, addressing their needs efficiently and ensuring issues are resolved promptly. This role requires being well-informed, empathetic, and proactive in finding solutions.

Responsibilities:
  • Assess customer requirements and provide accurate information, guidance or troubleshooting steps
  • Effectively manage incoming calls, emails, chats, and/or interactive voice response systems
  • Stay up-to-date with established customer service procedures and policies
  • Meet and exceed personal and team performance targets
  • Record, organize, and maintain customer interactions and account changes
Qualifications:
  • Previous experience in customer support, client services, sales, or a related field is essential
  • Excellent communication skills are required for effective phone and digital interactions
  • Basic computer skills and knowledge are necessary
  • The ability to multitask and prioritize tasks efficiently is crucial
Benefits:
  • A dynamic work environment that fosters growth and development
  • Opportunities to enhance skills and expertise
  • Collaborative team atmosphere

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