Senior Business Development Representative
Há 3 dias
We are seeking a highly skilled and results-driven Account Specialist to play a critical role in driving revenue growth and delivering exceptional customer experiences for our small business customers.
This is a fast-paced, performance-based environment where customer interactions may be supervised, recorded, and assessed. Our ideal candidate will have a strong understanding of business needs and be able to identify solutions that map to those needs.
The Account Specialist will engage with prospective and current customers to qualify product fit via multiple channels. They will consistently work towards our goal of increasing our customer satisfaction level and providing an exceptional customer experience.
To be successful in this role, the candidate must become a Salesforce product expert to articulate feature functionality and how it maps to customer needs. They will present and demo business value of various products to customers clearly and confidently, tailoring individual demos to their needs.
The Account Specialist will act as the frontline for technical issues and route to Support when appropriate. They will handle initial billing and licensing questions and issues and raise as appropriate. Additionally, they will partner with existing distribution teams efficiently to ensure customer success pre and post sale.
Key Responsibilities:
- Qualify product fit for prospective and current customers via multiple channels.
- Understand business needs and identify solutions that map to those needs.
- Become a Salesforce product expert to articulate feature functionality and how it maps to customer needs.
- Present and demo business value of various products to customers clearly and confidently.
- Act as the frontline for technical issues and route to Support when appropriate.
- Handle initial billing and licensing questions and issues and raise as appropriate.
Required Skills and Qualifications
Skills:
- Strong understanding of business needs.
- Ability to identify solutions that map to business needs.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving skills.
Qualifications:
- Bachelor's degree in Business Administration or related field.
- Minimum 2 years of experience in sales or account management.
- Proficiency in Salesforce CRM software.
Benefits
We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
How to Apply
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your resume and cover letter for consideration.
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