Driving Business Outcomes with AI Expertise

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$96.950 - R$107.200

Job Title: Principal AI Specialist, Customer Success

About the Role:

We are seeking a highly skilled and experienced Principal AI Specialist to join our team. The successful candidate will play a vital customer advisory role in getting customers to business outcomes as fast as possible using Zendesk AI solutions.

Main Responsibilities:
  • Drive AI adoption through outcome-driven engagement throughout the customer journey and be a product expert with Zendesk's Advanced AI Agents.
  • Be an AI specialist partner for the Customer Success organization, functioning as an internal business partner and driving AI adoption into overall success planning.
  • Work closely with Customer Success, Professional Services, and ProdDev to ensure customers realize value with AI.
Key Objectives:
  • Proactive customer health management through intentional, outcome-driven customer engagement.
  • Closely collaborate with Zendesk customers and colleagues to accelerate AI adoption and customer value realization.
  • Cultivate, strengthen, and accelerate growth of Zendesk customer relationships.
How We Achieve These Objectives:
  • Develop a comprehensive understanding of how Zendesk's Advanced AI Agents create value for customer service teams and Zendesk CRM.
  • Deliver a world-class customer experience by partnering with Professional Services and helping define objectives and project scope.
  • Drive adoption of Zendesk's Advanced AI Agents through recurring outcome-driven engagement and committing to mutual Success Plans.
  • Tirelessly advocate for the Zendesk customer across the ecosystem.
  • Deliver a heightened customer experience through proactive engagement and communication.
Requirements:
  • Extensive experience in AI adoption and implementation.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving skills.
Benefits:
  • Opportunity to work with cutting-edge technology.
  • Collaborative and dynamic work environment.
  • Competitive salary and benefits package.
Others:

Please submit your resume and cover letter to apply for this exciting opportunity.

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