Driving Customer Success through AI Innovation
Há 2 dias
The ideal candidate for this role will have a strong passion for delivering exceptional client satisfaction and be driven by the potential of technology and AI. As a key contact for our customers, you will play a critical role in helping them achieve their desired outcomes by driving adoption and preventing churn.
About the Role:
This is an exciting opportunity to join our team as a Customer Success Manager. The successful candidate will be responsible for managing the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions.
Responsibilities:
- Manage the ongoing relationship with assigned customers, providing proactive solutions to help them grow their business using AI technologies.
- Conduct regular Business Reviews (BRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement.
- Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions.
- Monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention.
- Conduct workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools.
- Analyze customer feedback and usage data to identify trends, insights, and areas of improvement.
- Work closely with Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements. Maintain accurate records of customer interactions and progress using CRM tools.
Requirements:
- 2+ years of experience in Customer Success or a related field.
- Strong analytical and problem-solving skills, with ability to think critically and strategically.
- Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal stakeholders.
- Experience working with AI technologies and data analytics tools.
- Ability to work independently and as part of a team, with a focus on delivering results-oriented solutions.
Benefits:
This is an excellent opportunity to join a dynamic team and take your career to the next level. You will have the chance to work with cutting-edge technology, develop your skills and expertise, and make a real impact on our customers' success.
Contact Information:
Please submit your application, including your resume and a cover letter, to [insert contact information].
-
AI Innovation Lead
Há 6 dias
São Paulo, São Paulo, Brasil beBeeInnovator Tempo inteiro R$1.200.000 - R$1.500.000Lead AI InnovatorWe empower partners to drive innovation and customer success at SAP by leveraging cutting-edge technology.Main Responsibilities:Identify, evaluate, and prioritize partners across diverse partner landscapes.Collaborate with global and regional teams to design and implement joint go-to-market strategies that foster growth.Develop and execute...
-
São Paulo, São Paulo, Brasil beBeeInnovation Tempo inteiro R$150.000 - R$250.000Technical StrategistWe are seeking a technical leader to drive innovation and growth within the telecommunications industry, leveraging AWS cloud and generative AI technologies.About the Role:Collaborate with customers and internal teams to deliver solutions to unique challenges faced by telecom customers.Develop and execute a comprehensive technology...
-
AI Success Partner
Há 2 dias
São Paulo, São Paulo, Brasil beBeeAdoption Tempo inteiro R$900.000 - R$1.200.000Job Title: Principal AI Specialist, Customer SuccessThis role is a dynamic customer advisory position responsible for helping customers achieve business outcomes as quickly as possible using cutting-edge AI solutions.The successful candidate will work closely with customers to ensure they realize value and success from their investment in AI-driven...
-
Ai Specialist, Customer Success
Há 3 dias
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroJob DescriptionThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their...
-
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroPrincipal AI Specialist, Customer Success Overview The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value and outcomes from their investment in...
-
São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiroPrincipal AI Specialist, Customer Success page is loadedPrincipal AI Specialist, Customer Success Apply remote type In Office locations São Paulo, Brazil time type Full time posted on Posted Yesterday job requisition id R32128Job Description The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting...
-
Customer Success Executive
Há 3 dias
São Paulo, São Paulo, Brasil Darwin Ai Tempo inteiroOverviewWe are looking for a passionate and proactive individual to join our Customer Success team.A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI.This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data...
-
Customer Success Executive
Há 4 dias
São Paulo, São Paulo, Brasil Darwin AI Tempo inteiroOverview We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging...
-
Customer Success Executive
Há 2 dias
São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro**We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and...
-
Customer Success Executive
Há 3 horas
São Paulo, São Paulo, Brasil Darwin AI Tempo inteiroOverview We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging...
