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Logistics Operations Specialist
2 meses atrás
Job Title: Parts Reverse and Logistics Professional
Job Summary:
The Lenovo Logistics Professional role is a critical member of the Lenovo Brazil ISG Services & Reverse Operation. We are currently moving our service parts network from being managed by a 3PL to in-house management, allowing us to manage our business and customer experience more closely and bring opportunities to re-invent and optimize our processes and policies.
Key Responsibilities:
- Manage physical operations, including working with local logistics and vendors, coordinating with 3PLs to ensure good and defective parts process flow through forward and reverse operations throughout the country.
- Monitor and manage performance of 3PLs to ensure they meet KPIs for international and domestic operations, forward and reverse logistics.
- Lead Brazil Reverse operations set-up/Ramp-up.
- Monitor system discrepancy and error messages for movements and take actions to correct discrepancies.
- Daily follow-up for non-returns, ensuring PoU returns > 90%.
- Monitor and manage performance of repair vendors to ensure TAT and Yield are achieved.
- Provide resolutions to 3PL for part disposition within daily operations.
- Communicate directly with vendors to resolve delays in RMA submission, OOB, and part delivery to ODMs and 3PLs.
- Manage vendor credit note processing/booking through the Finance team.
- Provide CSP/GP operations reporting, tracking, and updates to internal customers for part status and parts flow.
- Manage good and defective inbound follow-up and resolution.
- W2W processing and data analysis.
- OOW/CID Repair billing validations/approvals for payment.
- Daily/Weekly interlocks with the 3PLs Team and Management to present/review Operations Scorecard.
- Work with the 3PL to ensure vendor accuracy for repair/credit.
- Work on system implementation, process alignment, and reverse parts workflow from E2E.
- Provide focal/support for new logistics-related projects.
- Responsible for overall execution of scrap process and follow-up.
Requirements:
- Bachelor degree or above.
- 3-5 years working experience on supply chain reverse operations or related positions.
- Outstanding analytical capabilities and familiarity with Excel & PPT, SAP, Power BI experience is preferred.
- Excellent communication skills-Fluent Portuguese speaking, Advanced English speaking.
- Ability to work cross-functionally in an international environment.
- Detail-oriented.
