
Player Loyalty Specialist
2 semanas atrás
As a key member of our team, you will play a pivotal role in retaining our players and fostering loyalty. Your responsibilities will include:
Key Responsibilities:- Engage new players with personalized welcome messages, introducing them to the platform's features and ensuring they feel comfortable using the site.
- Guide new players through tutorials or FAQs, helping them navigate the site, deposit funds, and start playing games.
- Offer tailored bonus offers based on players' game preferences, frequency of play, or deposit activity.
- Provide exclusive offers, seasonal promotions, or loyalty rewards to keep players engaged.
- Address customer issues by handling player complaints, troubleshooting account issues, and ensuring timely resolution to prevent frustration and loss of trust.
- Proactively identify at-risk players who may have reduced their activity or stopped playing altogether, offering incentives like bonuses to re-engage them.
Required Skills and Qualifications:
- Bachelor's degree or minimum 2 years' work experience in the customer service industry.
- Excellent written and verbal communication skills.
- Ability to perform well in a fast-paced and dynamic environment.
- Knowledge of sports, online betting, or gaming is preferred.
- Zendesk Experience is preferred.
Benefits:
- Flexible scheduling for 24/7 availability between Monday and Sunday.
- Opportunity to work in a dynamic environment with a growing company.
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