Player Operations Lead

Há 7 dias

Mato Grosso, Brasil Patrianna Tempo inteiro

**Player Operations Lead**

At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a fast-growing iGaming company based in Gibraltar, we are searching for a Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing. This role will directly manage a team of Operations Specialists, ensuring operational excellence and efficiency.

**Key Responsibilities**
- Manage and mentor Operations Specialists, ensuring team development and alignment with business objectives.
- Oversee AV, KYC, risk management, and payment workflows to maintain efficiency and compliance with industry best practices.
- Monitor transactions and risk patterns to proactively identify and prevent fraudulent activity while optimising payment success rates.
- Collaborate with internal teams to refine processes, implement training programs, and drive continuous improvements in fraud detection and operational workflows.
- Work closely with payment providers and key stakeholders to enhance payment processing strategies and risk mitigation efforts.
- Utilise data analytics to identify trends, improve decision-making, and enhance overall team performance.
- Act as a senior escalation point, ensuring swift resolution of operational challenges and implementing best practices for process automation.

**Job Requirements**

Experience
- Minimum 5 years in AV, KYC, risk management, payments, or operational management roles, with at least 2 years managing a team of specialists.
- Strong understanding of payment workflows and risk mitigation strategies.
- Experience in the gaming industry, particularly with USA/European accounts.
- Experience with managing remote teams
- Proven ability to manage and coordinate remote teams effectively, fostering engagement, communication, and productivity across different time zones

**Skills**:

- Proven people management skills with the ability to coach, mentor, and lead high-performing teams.
- Analytical mindset with expertise in driving operational improvements.
- Strong communication skills to effectively align teams and liaise with senior leadership.
- Familiarity with fraud detection systems, risk management tools, and workforce planning solutions.

Education
- A degree in Business, Risk Management, or a related field is preferred but not essential

  • Player Operations Lead

    3 semanas atrás

    Mato Grosso, Brasil Patrianna Tempo inteiro

    **Player Operations Lead**At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a fast-growing iGaming company based in Gibraltar, we are searching for a Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing. This role...

  • Head of Customer Support

    2 semanas atrás

    Mato Grosso, Brasil Patrianna Tempo inteiro

    We are currently partnered with B2Spin who are looking for an experienced Head of Customer Support & Player Operations to join their team! **Are you a passionate leader **passionate with delivering exceptional player experiences?** B2Spin, a rapidly expanding gaming company, is seeking a dynamic Head of Customer Support and Player Operations to lead our...

  • Training Manager

    2 semanas atrás

    Mato Grosso, Brasil B2Spin Tempo inteiro

    Are you passionate about empowering teams with the skills and knowledge they need to succeed? At B2Spin, a rapidly growing gaming company, we're seeking a dynamic **Training Manager **(CS and Player Operations)** to design, implement, and lead comprehensive training programs for our Customer Support, Fraud, KYC, Risk, Payments, and Player Trust & Safety...

  • Player Operations Specialist

    Há 5 dias

    Mato Grosso, Brasil Patrianna Tempo inteiro

    At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do. We are seeking a detail-oriented **Operations Specialist** with a focus on fraud...

  • Jackpot Product Manager

    Há 3 dias

    Mato Grosso, Brasil Games Global Operations Limited Tempo inteiro

    Overview: Welcome to the **Games Global **world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby We are on the lookout for a **Jackpot Product Manager** to join our team...

  • Jackpot Product Manager

    1 dia atrás

    Mato Grosso, Brasil Games Global Operations Limited Tempo inteiro

    Overview:Welcome to the **Games Global **world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobbyWe are on the lookout for a **Jackpot Product Manager** to join our team where...

  • Director of Customer Success

    2 semanas atrás

    Mato Grosso, Brasil beBeeCustomer Tempo inteiro R$8.000 - R$15.000

    Job OverviewWe are seeking a dynamic leader to drive exceptional player experiences and make a lasting impact at our organization.This pivotal role demands a strategic thinker who can drive customer satisfaction, operational excellence, and continuous improvement across global teams.Lead Operations: Manage and optimize key departments including CS, Fraud,...

  • Nordic Operations Supervisor

    2 semanas atrás

    Mato Grosso, Brasil beBeeNordic Tempo inteiro R$40.800 - R$71.400

    Exceptional guest experiences are what drive us at Mt. Bachelor.Nordic Lead RoleWe're seeking a Nordic Lead to oversee the daily operations of our nationally recognized Nordic ski operation, ensuring an outstanding experience for all guests.Main ResponsibilitiesAssist in managing daily operations, including Ticket, Retail, Rental, Event, Program, and F&B...

  • Lead Math Game Designer

    3 semanas atrás

    Mato Grosso, Brasil Kalamba Games Tempo inteiro

    We've been developing successful games since December 2016, and are a growing team of passionate and experienced people, with a profound knowledge of the industry and the mechanics that drive successful casino games.A smart, creative and fun-loving team, we love using the best technologies and combining them with market and product insights to deliver over...

  • Optimize Customer Support Operations

    1 semana atrás

    Mato Grosso, Brasil beBeeWorkforce Tempo inteiro R$60.000 - R$100.000

    Customer Support Operations ManagerThis is a pivotal role for an experienced professional to lead and optimize customer support operations, ensuring seamless interactions across multiple channels. To drive efficiency and productivity, analyze customer data and trends to forecast activity and demand.Oversight of staffing, performance, and processes ensures...