
Operational Team Lead
Há 7 dias
The Access Center Supervisor oversees the on-site team and serves as a liaison to support staff.
This role ensures that full registration protocols are followed, serving as the first point of escalation for customer service concerns.
Responsibilities- Lead morning huddles with team members
- Audit access center staff to ensure adherence to Ambulatory Access Guidelines and NAHAM full registration protocols
- Monitor referrals from Federally Qualified Health Center partners
- Report outstanding referrals to division chiefs and Access Center Director
- Collaborate with schedulers to manage and reduce pre-registration denials by following NAHAM Access standards
Education: High school diploma required; associate's degree, CHAA or CPC certification, or equivalent preferred.
Experience: 3-5 years in an academic medical setting, 1-2 years supervisory or team lead experience in an academic medical setting.
Key SkillsLeadership skills, knowledge of NAHAM Access standards, ability to work in a fast-paced environment.
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