Service Delivery Manager

Há 3 dias

São Paulo, São Paulo, Brasil beBeeServiceDelivery Tempo inteiro R$162.720 - R$197.150
Job Title:
Service Delivery Manager

As a key member of our client service team, you will be responsible for overseeing the delivery of high-quality services to our clients. This involves ensuring that tasks are completed efficiently and effectively, while also promoting a positive work culture and employee engagement.

Key Responsibilities:
- Coordinate the day-to-day operations of a client services team
- Assist in the professional development of team members through regular feedback and identifying training opportunities
- Execute strategies to promote team engagement and morale, aiming to reduce turnover and build a positive work environment
- Assess team performance with respect to client service objectives, assisting in setting realistic targets and identifying opportunities for improvement
- Help mediate and resolve conflicts within the team, promoting a culture of cooperation and mutual support

Requirements:
- 3+ years of management experience in the financial industry
- Excellent analytical, problem-solving, and interpersonal skills
- Flexibility/adaptability/managing multiple priorities
- Ability to build strong, trusting relationships with clients and internal stakeholders
- Fluency in English, written and verbal

Preferred Skills:
- Knowledge of financial products and instruments
- Enthusiasm for working closely with investment professionals
- Strong analytical and critical thinking abilities
- Excellent interpersonal skills with a strong sense of initiative, team player
- Interest and affinity to work with software, data and analytics
- Proficiency in Excel and financial formulas
- Genuine interest in capital markets and portfolio management
- Experience with Performance Measurement & Attribution, or Risk Management

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