IT Service Delivery Manager

1 dia atrás


São Paulo, São Paulo, Brasil TECEZE Tempo inteiro
Overview

We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions. The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives. This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.

Responsibilities
  • Service Delivery Management - Oversee the delivery of end-to-end IT services across Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity domains.
  • Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
  • Manage service performance, ensuring minimal downtime and maximum service efficiency.
  • Establish and maintain service governance frameworks for effective monitoring and reporting.
  • Lead delivery of public, private, and hybrid cloud solutions (e.g., Azure, AWS, GCP).
  • Oversee cloud migration, adoption strategies, and ongoing cloud service management.
  • Ensure cost optimisation, scalability, and compliance in cloud operations.
    • IT Infrastructure & Network Transformation - Manage data centre operations, server infrastructure, storage systems, and enterprise network architecture.
    • Collaborate with engineering teams to ensure secure, resilient, and scalable network infrastructure.
    Digital Workplace Services
    • Oversee the delivery of end-user computing solutions, collaboration platforms, M365/Google Workspace, remote work enablement, and device lifecycle management.
    • Drive initiatives to enhance the employee digital experience, productivity, and operational efficiency.
    Cybersecurity Services
    • Ensure delivery of robust cybersecurity solutions including endpoint protection, identity and access management, vulnerability management, SOC operations, and compliance audits.
    • Collaborate with security teams to meet regulatory requirements and mitigate risks.
    • Oversee incident response and disaster recovery plans.
    Stakeholder & Client Engagement
    • Act as the primary escalation point for service-related issues.
    • Build and maintain strong relationships with clients, vendors, and internal teams.
    • Provide regular performance reviews, reports, and service improvement plans.
    • Identify service gaps and implement improvement initiatives to enhance delivery quality.
    • Ensure compliance with ITIL and industry best practices.
    • Develop training plans to upskill service delivery teams.
    Qualifications
    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • 10+ years of experience in IT service delivery, with at least 5 years in a managerial role .
    • Proven experience in delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity projects.
    • Strong knowledge of ITIL frameworks and service management best practices.
    • Hands-on experience with Azure, AWS, GCP, M365, VMware, and enterprise networking .
    Preferred
    • ITIL v4 certification or equivalent.
    • PMP, PRINCE2, or Agile project management certification.
    • Security certifications (CISSP, CISM, ISO 27001 Lead Implementer, etc.).
    • Experience working in global or multi-site environments .
    • Strong leadership and people management skills.
    • Excellent communication, negotiation, and stakeholder management abilities.
    • Strategic thinking with the ability to balance operational priorities.
    • Strong problem-solving and decision-making skills under pressure.
    • Financial and budget management skills for IT service delivery.
    Details
    • Seniority level — Mid-Senior level
    • Employment type — Full-time
    • Job function — Project Management
    • Industries — IT Services and IT Consulting
    #J-18808-Ljbffr

  • It Service Delivery Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil TECEZE Tempo inteiro

    Position OverviewWe are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions. The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end...


  • São Paulo, São Paulo, Brasil TECEZE Tempo inteiro

    Position OverviewWe are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions. The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end...

  • IT Service Delivery Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil TECEZE Tempo inteiro

    Position OverviewWe are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions. The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end...


  • São Paulo, São Paulo, Brasil TECEZE Tempo inteiro

    Position Overview We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing...


  • São Paulo, São Paulo, Brasil beBeeDelivery Tempo inteiro US$60.000 - US$90.000

    Job Title:Service Delivery SpecialistAbout the Role:We are seeking a skilled Operations Manager to define scope, objectives, and deliverables.Key Responsibilities:Manage client expectations and ensure satisfactionDevelop plans and manage deadlinesAllocate workload and capacity, prioritize tasks, and manage squad membersIdentify risks and develop mitigation...


  • São Paulo, São Paulo, Brasil beBeeCloud Tempo inteiro US$120.000 - US$175.000

    Job OverviewThe IT Service Delivery Manager plays a pivotal role in ensuring seamless delivery of IT services to clients. This position demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.Key ResponsibilitiesOversee end-to-end IT service delivery across Cloud, Infrastructure, Network...

  • IT Delivery Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil BairesDev Tempo inteiro

    At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position,...

  • IT Project Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil WPP IT Tempo inteiro

    **WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.****Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of...


  • São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$60.000 - R$90.000

    Job Title: Operations Service Excellence ManagerWe are seeking a skilled professional to oversee the IT remote service desk operations, ensuring efficient and effective delivery of IT services to meet the needs of our organization.The ideal candidate will have experience with SaaS products and solid knowledge of Service Delivery Operations.They will be...


  • São Paulo, São Paulo, Brasil beBeeCollaborator Tempo inteiro US$70.000 - US$110.000

    Business Partner for IT Strategy and ProjectsThe ideal candidate will lead local, Zone and at times Global projects, teams, delivery & budget and be responsible for collaboration with Domain teams to drive project success.This Role will evolve the standard of Agile Project delivery within the Supply Chain and Finance Applications domain and could include...