Team Lead

Há 2 dias


São Paulo, São Paulo, Brasil TA Connections Tempo inteiro
Job Title: Team Lead

We are seeking a highly skilled Team Lead to join our team at TA Connections. As a Team Lead, you will be responsible for leading the customer service team, ensuring 24/7 support, and implementing operational tools and best practices.

Responsibilities:
  • Lead the customer service team to provide exceptional support to our clients.
  • Develop and implement schedules to ensure 24/7 support.
  • Collaborate with Ops Senior leadership to implement operational tools and best practices.
  • Work closely with Account Management Leader to understand client needs and educate the business on operational processes.
  • Ensure teams follow company policies and procedures, in line with local regulations.
  • Complete performance evaluations for each local TA Connections team member.
Requirements:
  • Good verbal and written communication skills.
  • Ability to work effectively with internal and external clients at mid-management levels.
  • Quick learner for software applications.
  • Responds promptly to customer needs and is aware of customer feedback to improve service.
  • Prioritizes and plans work activities; uses time efficiently.
  • Adapts to changes and manages competing priorities.
  • Previous experience in travel, hotel, or call center industry.
  • Mid-level skill in Excel.
  • Ability to maintain calm and make rational decisions under time pressure.
  • Flexibility to work at various times of the day and for prolonged hours.
  • Work on-site from Gol's office, as well as Azul's office and from home sporadically.
  • Flexibility to travel up to 25% of the time visiting other TA Connections offices.

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