Incident Management Specialist
3 semanas atrás
As an Incident Management Analyst at Orange Business Services, you will be responsible for conducting initial diagnostics and resolving customer faults. You will provide a professional first point of contact for customers, diagnose and repair faults, and ensure cases are allocated to the most appropriate next step. You will also perform technical escalations, monitor systems, and deal with alerts and events as appropriate.
About YouWe are looking for an individual with excellent customer skills, good interpersonal and communication skills, and the ability to work under pressure. You should be able to deal with multiple tasks, work as part of a team, and have a determination to process tasks according to pre-defined processes. You should also be proactive, self-motivated, and have a good understanding of ITIL.
Additional InformationOrange Business Services offers a comprehensive benefit program, including medical and dental plans, life insurance, meal and transportation allowances, and a bonus plan. We also offer Gympass, day care, private pension fund, birthday gift, and give a day, get a day. We are committed to providing a great place to work, with a focus on employee well-being and development.
DepartmentGlobal Delivery & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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Incident Management Specialist
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Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiro{"About the RoleAs an Incident Management Analyst at Orange Business Services, you will be responsible for conducting initial diagnostics and resolving customer faults. Your primary goal will be to provide a professional first technical point of contact for customers, ensuring that their issues are addressed promptly and efficiently.Your key responsibilities...
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