Digital IT Infrastructure Specialist
Há 6 dias
We are seeking a talented IT professional to support and maintain our company's IT systems and provide efficient desktop support to all business users. Our department resolves IT-related faults quickly and efficiently, including queries from setting up an email account to system diagnostics, and enhancing IT provision across the business.
Responsibilities:- Provide effective IT assistance across all aspects of the business.
- Support and maintain the Network Infrastructure, including Telephony and Desktop operating systems, and general IT hardware/software maintenance.
- Work with a broad range of cloud-based infrastructure and IT-related projects.
- Travel regularly to remote offices, sometimes at short notice.
- Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices;
- Provide local and remote desktop support to 1800+ users in 43 offices globally;
- Setting up and configuring new laptops and desktops;
- Assisting with on/offboarding in line with HR & IT requirements;
- Provide IT-based training to internal end users;
- Completing internal user moves;
- Creating purchase requisitions for IT hardware/software;
- Undertake small to medium IT projects as instructed;
- Prepare documentation where appropriate;
- Provide assistance and support to colleagues in IT-related matters;
- Maintain a high level of customer service and support for internal and external customers.
- Advanced understanding of Windows OS, Linux, Mac OS X and Chrome OS;
- Intermediate understanding of networking and cloud technologies;
- Google Workspace applications and products;
- VoIP technologies;
- MS Office;
- Advanced level of English
- ITIL
- Competitive starting salary with an annual discretionary bonus tied to performance.
- Dedicated mentorship and access to experienced managers.
- Cutting-edge technology and tailor-made tools.
- Clear, accelerated career progression with defined pathways.
- Dynamic, supportive culture that prioritizes teamwork and growth.
- Generous benefits package including health care and social benefits (location-dependent).
- Excellent transport links.
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