Payment Operations Specialist
Há 11 horas
We are seeking a skilled Payment Operations Specialist to join our team in Brazil. As a Payment Operations Specialist, you will be responsible for assisting our end-customers in resolving payment-related issues, facilitating communication between consumers, payment method providers, and e-commerce platforms.
The ideal candidate will have strong written communication skills in Spanish and English, utilizing proper grammar and punctuation. They will also possess computer skills, with good knowledge of Microsoft Office and Excel, as well as being detail-oriented and having an inquisitive nature.
Key Responsibilities:
- Process refunds for failed transactions.
- Escalar technical issues detected through end-customer support.
- Analyze transactional data from different sources and ensure appropriate classification and resolution is made for each ticket.
- Escalate fraud cases and payment disputes to the relevant department gathering supporting evidence.
- Partner and readily collaborate with other stakeholders to solve complex payment issues (Support, Legal, Financial Partners, etc.).
- Handle follow-up actions based on case outcome.
Required Skills and Qualifications:
- Strong written communication skills in Spanish and English.
- Computer skills: good knowledge of Microsoft Office & Excel.
- Detail-oriented and an inquisitive nature.
- Ability to handle challenging customers in a professional manner.
- Familiarity with customer support systems and practices.
- Previous experience working in the Payments Industry is a plus.
Benefits:
- Competitive salary.
- Opportunities to grow within a company in hypergrowth stage.
- Private health insurance.
- At least one day of home office per week.
- Free language classes.
- Individual development plans.
- Excellent work environment and good collaboration.
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