Monitoring Operations Specialist

1 semana atrás

São Paulo, São Paulo, Brasil beBeeIncident Tempo inteiro R$60.000 - R$90.000
Job Overview

The Monitoring Team is responsible for centralizing incident monitoring, detection, and initial response across all relevant systems.

Our mission is to ensure business continuity and protect customer experience by proactively managing incidents.

Join our team in a crucial part of the Incident Report Operational Center (IROC).

  • Perform critical operations, including Monitoring, Incident Management, Redundancy and Incident Reporting activities.
  • Work on shifts, ensuring immediate response and detailed incident reporting.
  • Monitor multiple business systems and detect incidents across multiple service dependencies.
  • React by executing appropriate redundancy protocols based on service type.
  • Coordinate incident communication with multiple parties.
  • Develop skills and get new knowledge in the Incident Management domain.

The team operates 16/7, documenting all actions and outcomes for transparency, accountability, and continuous improvement in incident management.

Requirements
  • Have previous experience in Monitoring, Incident Management or a similar role (1 year minimum, 2 or more years recommended).
  • Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
  • Have good written and verbal communication skills in English and you can communicate with team members, clients, and stakeholders in English.
Desirable Skills
  • Having experience working with Grafana or similar tools.
Benefits
  • A supportive and collaborative team environment.
  • Opportunities for professional growth and development.
  • A commitment to innovation and excellence.
  • A diverse and inclusive workplace where everyone is welcome.
  • Comprehensive benefits and competitive compensation.
How to Apply

Please add a brief motivation letter covering your goals, your current experience in Monitoring or related fields, and/or working in a corporate environment.

Write it in the comment section at the end of the application page.

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