Reservations Officer

1 semana atrás

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Description Summary

This position is responsible for providing exceptional customer service and responding effectively to all inquiries related to Hotel reservations.

Responsibilities:
  • Respond to inquiries about hotel products and services via phone and email, adhering to standard guidelines.
  • Maintain in-depth knowledge of food & beverage services, outlets, and hotel features to promote products and services.
  • Understand revenue management strategies and up-sell hotel facilities and services to maximize sales revenue.
  • Determine guest needs and quote the appropriate room and rate according to requirements.
  • Process amendments to reservations, including extensions and early departures.
  • Record special billing arrangements for groups.
  • Coordinate and communicate with other departments to ensure a smooth operation.

Qualifications / Experience:
  • Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
  • Excellent reading, writing, and oral proficiency in English language.
  • Proficient in MS Excel, Word, and PowerPoint.
  • Service-oriented with an eye for details.
  • Ability to work effectively and contribute in a team.
  • Self-motivated and energetic.

What's in it for you:
  • 5-day work week.
  • Duty meals provided.
  • Heartist F&B discount and/or preferential room rates at worldwide Accor Hotels.
  • Comprehensive medical and insurance coverage.
  • Local/overseas career development and growth opportunities.

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