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Customer Service Leadership Position

3 semanas atrás

São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro R$4.500 - R$9.000

Customer Service Excellence: A Leadership Opportunity

Job Description

The ideal candidate will lead a team of customer service professionals in driving exceptional experiences for clients. This role involves ensuring high-quality responses, conducting initial verifications, and collecting detailed customer information to create comprehensive tasks for the next level of support.

Responsibilities
  • Ensure high customer satisfaction through all channels
  • Manage two lines of service: First line ensures quality of responses, conducts initial verification, collects detailed customer information, and creates comprehensive tasks for Line II
  • Line II ensures in-depth verification of the request, promptly identifies the issue, resolves it, or escalates it to the IT department as needed
  • Managing a team of 4-7 members in the Customer Service department, providing professional leadership and support to each team member
  • Maintaining target metrics for service quality, such as first response time, average response time, and CSAT score
Requirements
  • English language proficiency at minimum B2 level (spoken and written)
  • Experience and enjoyment working with customers, building relationships, and taking on new challenges
  • Ability to work well under time pressure, remaining calm and efficient
  • Acting independently, taking responsibility for actions, and owning success
  • Continuous development and qualification are integral parts of life
Benefits
  • Joining a fantastic team with passion for building customer relationships
  • Working with large eCommerce companies from Brazil
  • Flat organizational structure, high decision-making, and real impact on company operations
  • Competitive salary
  • Food voucher
  • Transportation voucher
  • Gympass for you and your family
  • Health and dental insurance
  • English lessons
  • Gift on your birthday
  • Personal counseling with Mindgram